Our SaaS Solutions
We've got your back
An unsupported product is typically an underused product. That's why we believe support is as vital to your business (and ours) as the product we provide. With ongoing, easy access to our expert support, our clients gain benefits from their O&G applications that do more than just scratch the surface. We pride ourselves on having a great support team that cares about our clients' success and doesn't leave them hanging. Our comprehensive support network includes:
- Expert telephone support
- Online help including remote desktop support
- Client selected, multi-level support packages
- Specialized project managers
- Client feedback sessions and user groups
- Dedicated customer development site
New services are springing up everywhere
Pandell's Downtown Center
We have a great new space located in beautiful downtown Calgary that gives our customers access to lunch-and-learns, focus groups and a variety of resource and training activities. An integral part of our new-and-improved client services, the events hosted at the center are geared to help our customers increase their TCO.
Pandell's Online Customer Support Center
Since very few businesses are restricted to a 9 to 5 day or a confined office space, we've got a solution for our customers who burn the midnight oil. Pandell’s new online Customer Support Center offers 24/7 web access to resources and supportive quick links for our O&G customers. Some of its key features are:
- Downloads and uploads for our latest O&G products and upgrades
- Current product research and answers to FAQs
- Quick-step links that enable secure remote access by an industry support expert
