Pandell News
Pandell Updates Progress on its Short-term O&G Customer Plan
With the acquisition of In House Software in June, Pandell has taken on a new, larger base of Oil & Gas clients. Over the summer, executives met with a number of these new customers to listen to their comments and concerns. Based on feedback received, a series of key goals were generated and communicated to Pandell's customers at the company's open house, held in September. These goals included definable plans for improved business support and timely product releases, as follows:
Business Support:
- (Sep-06) Offering new customer support levels
- (Oct-06) Business support team with improved processes
- (Feb-07) Opening a new customer training center
Scheduled Nexus Product Releases:
- (Oct-06) AFENexus - integration with JVNexus
- (Nov-06) JVNexus - security & auditing
- (Dec-06) GeoNexus - enhanced reporting
"It is important to listen closely to our customers and respond in a timely manner", says Greg Chudiak, President and CEO," "We've made great strides on our short-term plan as we continue to address the unique needs of our O&G clients."
Progress report:
- We have grown our O&G business support team to include a new JV Accountant as well as a Business Analyst for helping our customers with day-to-day business questions and special conversion work.
- To improve our customer service, we have established a new work order process for scoping and scheduling work activities and we will be launching a new online Customer Support Center shortly.
- The integration between AFENexus and JVNexus is complete and is now available.
- JVNexus 3.10, which includes enhanced security and auditing, is in final testing with key customers and is scheduled for release this month.
- A major upgrade to the GeoNexus product is underway; final release is projected for Q1 of 2007.
- A new Customer Training Center is on schedule to open early 2007.
About Pandell Technology Corporation
Established in 1997, Pandell is a software company with three business divisions. The Solutions by Design Division builds and supports custom software applications for enterprise organizations. The Oil and Gas Services Division provides outsourced financial and production accounting services. The Products and Support Division sells and supports the NexusSuite™ of back-office software products for the oil and gas sector. With its industry expertise and unique Pandell Liquid Intelligence™ technology ("PLI"), the company delivers the most modern, affordable software solutions to its clients.
For more information:
| Greg Chudiak, P.Eng President and CEO Pandell Technology Corporation (403) 240-7540 gregc@pandell.com |
David Maryka Vice President, Oil & Gas Solutions Pandell Technology Corporation (403) 240-7525 davemaryka@pandell.com |
