Providing you with excellent support service is our top priority.You’ll talk to a live support admin who will assess your issue and put you in priority sequence to speak with a senior support specialist.
A library of over 200 learning resources is available for our customers at help.pandell.com. Use your customer login to access ‘How-to’ videos, User Tip Sheets, Presentation Handouts, Product Manuals, and Version Release Notes. Resources are constantly being created to respond to common support questions.
Our in-house Technical Resources Teams consist of Senior JV Financial Accountants, Production Accountants, Land Administrators, Business Analysts, Software Developers, and other specialists. If you have a question, we can provide the answers to help you do your job well.
Small group learning events are available to assist new employees in getting up to speed and support ongoing growth for continuing users. You can request personalized onsite training, group classes at our downtown Calgary training center, or live webinars that are tailored to meet your company’s needs.
Join us at some of our hosted networking events in and around Calgary. “Lipstick Luncheons” bring together senior to executive-level women in the oil and gas industry for entertaining meet and greets each quarter.
Free lunch & learn events are offered periodically to introduce new system functionality, respond to shifts in industry reporting standards, or illustrate solutions to common help desk questions. We also bring power-users together to discuss options and priorities for future system development.
Pandell never charges its customers for software upgrades but that doesn’t mean our products are collecting dust. We pride ourselves on being leaders in the oil and gas industry by delivering technology advancements to our customers as fast and as seamlessly as possible.
Our support administrators assess incoming support calls and direct them to product and industry experts. Our support team responds to support calls in a timely manner, which includes fast-tracking urgent issues if they arise.
Besides developing key integration points between our own land and financial software products, Pandell can provide our customers with integration services with third-party systems. Some examples include: geoSCOUT, Accumap, Wellview, QByte, BOLO, JDE, Envision and EnergyLink.
Pandell has a dedicated Research & Development Team that builds exciting, new software components and delivers them to our O&G Software Teams. Together these creative minds drive the development of ground-breaking technology solutions that are mobile, cross-browser, web-based and highly scalable.
Pandell’s hosted applications are delivered over the web with 99.9% uptime, full backups, highly secured user access, redundant failover network connections, onsite backup, real-time monitoring, and secured firewall access in a state of the art server facility in downtown Calgary.
We offer lower price-per-unit pricing when our customers subscribe to three or more of our software products. Using Pandell as your one-stop-shop for multiple back-office systems can lower your monthly fees, plus offer tighter system integration, consolidated billing, and wider ranging support services.
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